Beneficiaries, volunteers, ID cards, outreach and GiveHub

Beneficiaries and surveys

• "A beneficiary with this phone number is already registered.": search for the existing record instead of adding a new one.
• Public survey: "You have already submitted this survey." / "That code isn't right, or it has expired." (request a new code).
• Which beneficiary pages your NGO uses is set in Settings → Beneficiaries.

Volunteers

Volunteers use the volunteer portal at /my-volunteer.

• "No volunteer account found for this email. Please register first."
• "This activity is full": all spots are taken.
• Certificates: "Certificate can only be issued once the activity is marked complete." and only to volunteers marked as attended.

ID cards

• "An active card already exists for this person."
• "This person is inactive, so a card cannot be issued."
• "Email is paused for your organisation... Download the card instead."
• Up to 200 cards per download.

Outreach (email and WhatsApp broadcasts)

• "WhatsApp not enabled. Configure in Settings → Integrations."
• "No opted-in recipients": nobody in the chosen audience has agreed to receive messages.
• "Template not found or not approved.": wait for the WhatsApp template to be approved.
• "Attaching a PDF/image is only supported for AiSensy and TryowBOT right now."
• "WhatsApp broadcast limit reached. Try again after ..."

Social media

A planning calendar only. It does not post to Facebook/Instagram/LinkedIn for you; post yourself, then click Mark as posted.

GiveHub

• "Your organization must be verified before claiming marketplace items."
• "This need is FCRA-only. Your NGO does not have a valid FCRA registration."