Sevastack help centre
How can we help your NGO today?
Simple, step-by-step guides written for your team. No jargon, no long manuals.
- Sign in, login codes and team invitesFix login code, password, Google sign-in, locked account, invite link and "already part of another organisation" problemsRead guide
- Team roles, permissions and accountant accessWhat each team role can do, how to customise one person's access, suspend or remove members, and share a read-only link with your CARead guide
- Plans, limits and upgradingPlan limits and features (Free, Starter, Growth, Scale, Enterprise), what "reached the limit" and "requires the Growth plan" mean, billing and refer & earnRead guide
- Void a donationHow to void (cancel) a wrong, duplicate or bounced donation, who can do it, and what changes afterwardsRead guide
- Record, verify and import donationsRecord a donation, why it was refused (cash limits, PAN, anonymous, FCRA vs 80G), Pending vs Verified, bulk verify and donation importRead guide
- Donation receipts, 80G and receipt numbersWhy a receipt was general instead of 80G, receipt numbering and prefix, resending a receipt the donor didn't get, receipt QR verification and WhatsApp receiptsRead guide
- Donors: import, duplicates, merge, PAN and donor portalImport donors from Excel/CSV, fix "donor already exists", merge duplicate donors, reveal PAN, and help donors log in to the donor portalRead guide
- Payment gateways, webhooks and missing online donationsConnect Razorpay, Cashfree, Easebuzz, Stripe and others, set the webhook URL, find online donations that didn't appear, reconcile payments, and handle UPI screenshot donationsRead guide
- Donate page, website embed and custom domainWhy the public donate or campaign page shows 404, embedding the donation form on your website, and connecting your own domainRead guide
- Emails not arriving, paused email and your sending domainWhy emails (receipts, payslips, broadcasts) were not delivered: paused email, blocked or bounced addresses, unsubscribes, and sending from your own domainRead guide
- Accounting books, journal entries and year-end closeFix "FY is closed", close or reopen a financial year in the right order, journal entry errors, and "Off by ₹X" warnings on balance sheet, trial balance and other reportsRead guide
- Expenses, projects, bank accounts and bank statement importExpense and project errors, bank/FCRA account setup, importing bank statements, TDS and GST register rows, vendors, fixed assets, CSR proposals and utilization certificatesRead guide
- HR setup, employee import and staff portal invitesFix "Finish HR setup first" when inviting staff to the portal, import employees, and help staff log in to the staff portalRead guide
- Attendance check-in and leave requestsFix selfie, camera and location errors when marking attendance, locked attendance dates, check-out/undo, and leave balance or approval errorsRead guide
- Payroll runs, loss of pay and reimbursement claimsRun payroll, fix "no salary structure", loss of pay, reopen a payroll run, send payslips, and reimbursement claim approval errorsRead guide
- Meetings, minutes, resolutions, policies and association membersOrder of steps for meetings and minutes, editing resolutions, policy declarations, and member number or fee errors for association membersRead guide
- Beneficiaries, volunteers, ID cards, outreach and GiveHubDuplicate beneficiary and survey errors, volunteer portal and certificates, ID card errors, WhatsApp and email broadcasts, social media calendar, and GiveHub claimsRead guide
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Call or WhatsApp +91 90227 38129, or open Support & requests in your dashboard.