Refund and cancellation policy

1. Cancelling a subscription

You can cancel your Sevastack subscription at any time from the billing page in the app. Your plan stays active until the end of the period you have paid for, and then moves to the Free plan.

Your data is never deleted or locked because you cancelled. On the Free plan you can still view, edit and export all your existing records. If you have more donors, team members or other records than the Free plan allows, you cannot add new donors or record new donations by hand until you upgrade or remove records to get back under the limit. Online donations through your donation page keep coming in either way.

2. Refunds

Sevastack gives you access to its features as soon as payment succeeds, so refunds work as follows:

• Annual plans: if you cancel within 14 days of the original purchase, you get a full refund. After 14 days, annual fees are not refunded, in full or in part.
• Monthly plans: cancel any time. Your plan stays active until the end of the month you have paid for. Monthly fees are not refunded, including for part of a month.
• Masterclass and live session fees: not refundable. If you cannot attend, you still get the full recording.
• Setup and implementation fees: any custom setup or implementation fee is not refundable once the work has started.

3. Failed payments

If a recurring payment fails (for example, insufficient funds or an expired card), Sevastack retries it automatically. If the payment still has not gone through after 7 days, paid features are paused until the balance is cleared.

Sevastack is not liable for processing failures or bank-side errors at third-party providers such as Razorpay, BillDesk or UPI networks. If your account was debited but your plan did not activate, contact us with the transaction ID and we will reconcile it manually.

4. Asking for a refund

To request a refund or raise a billing dispute, email your invoice and transaction details to . Our finance team replies to billing disputes within 3 to 5 business days.