Terms of service

1. Acceptance of terms

By using Sevastack, you (the NGO, trust, society or Section 8 company in India that holds the account) agree to be bound by these terms. If you do not agree with any part of them, you must stop using the platform.

2. The service

Sevastack is a cloud software (SaaS) platform, run by Navibyte Innovations Private Limited, that helps Indian non-profits manage donors and supporters, track donations, and meet statutory compliance, for example with 80G receipt templates and Form 10BD/10BE exports.

3. Your responsibilities and compliance

Sevastack provides software that helps you issue tax receipts and track compliance. However:

• You alone are responsible for making sure everything you enter (including donor PANs, donation amounts and transaction IDs) is genuine and accurate.
• Sevastack does not give legal, financial or tax advice. You are responsible for making sure your tax filings, FCRA returns and statutory audits are completed and filed by an authorized Chartered Accountant (CA).
• You must not use the platform for any fraudulent or illegal fundraising.

4. Subscriptions, fees and refunds

Parts of Sevastack are offered on a subscription. We may change our prices, but we will give paying subscribers at least 30 days' written notice before a change affects them.

• Annual plans: you can cancel within 14 days of the original purchase for a full refund. After 14 days, annual fees are not refunded, in full or in part.
• Monthly plans: you can cancel at any time. Your plan stays active until the end of the month you have paid for, and is not refunded.

The full rules, including one-off fees, are in our refund and cancellation policy.

5. Termination and data export

We may suspend or end your access immediately, without notice or liability, for a genuine reason, including a serious breach of these terms. If an account is ended because of fraud, the data connected to the fraud may be held back for regulatory reasons. Otherwise, after an authorized termination you can export your donor records as CSV for 45 days, matching Clause 12 of our Data Processing Agreement.

6. Indemnity and liability for illegal activity

The Organization is solely and fully responsible and liable for any illegal, fraudulent, or unauthorized activity or transaction — including without limitation money laundering, tax evasion, circumvention of FCRA or other foreign-contribution regulations, fake or backdated donation records, or any other violation of applicable law — conducted by the Organization, its representatives, or any person acting on its behalf through or in connection with the Service. Sevastack does not verify the legality, source, or purpose of any transaction or data entered by the Organization and bears no liability for the Organization's use of the Service for any such purpose.

The Organization shall indemnify, defend, and hold harmless Sevastack, Navibyte Innovations Private Limited, and their directors, employees, partners, agents, suppliers, and affiliates from and against any and all claims, demands, actions, penalties, fines, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) the Organization's illegal, fraudulent, or unauthorized use of the Service; (ii) any regulatory action, investigation, or penalty (including under the FCRA, Income Tax Act, PMLA, or DPDP Act) arising from the Organization's data, transactions, or conduct; and (iii) any breach by the Organization of these Terms of Service or applicable law. This indemnity survives termination of the Organization's account and use of the Service.

7. Limitation of liability

In no event shall Sevastack, Navibyte Innovations Private Limited, or their directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of, or inability to access or use, the Service; or (ii) any delay or error in a statutory filing caused by data you entered or settings you configured in the Service.

8. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to settle any dispute amicably through good-faith negotiation for 30 days. If that fails, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat and venue at Pune, Maharashtra, India, conducted in English. Subject to arbitration, the courts at Pune have exclusive jurisdiction.

9. Contact

For legal questions about these terms, or to report a violation, write to .