Sign in, login codes and team invites

Ways to sign in

• Email me a code (default): enter your email, then the 6-digit code we email you.
• Use password: the link under the code form.
• Continue with Google.

Tick Keep me signed in to stay signed in for 7 days (Google sign-in always gets 7 days). Otherwise you are signed out after 24 hours. Changing or resetting your password signs you out everywhere.

Login code problems

• The code is valid for 10 minutes. Always use the newest email; requesting a new code replaces the old one.
• "Please wait N seconds before requesting a new code": you can request one code every 60 seconds.
• "Invalid or expired code. Please try again.": request a new code and type it within 10 minutes.
• After 5 wrong codes that email is locked for 1 hour. Wait, then request a fresh code.
• No email? Check Spam, Promotions and Updates folders, and search for "Sevastack".
• "Verification failed. Please try again.": the bot check failed. Refresh the page and try again.
• "Your account has been suspended...": your organisation's admin suspended you. Ask them to reactivate you in Settings → Team members.

Google sign-in fails inside WhatsApp, Gmail, Instagram or LinkedIn

Google blocks sign-in inside apps' built-in browsers. Sevastack shows a notice when this happens.

• Android: tap the ⋮ menu and choose Open in browser (or tap the Chrome button on the notice).
• iPhone: tap the ⋯ or compass icon and choose Open in Safari, or paste the copied link into Safari.

Accepting a team invite

1. Open the invite link from your email (in Chrome or Safari).
2. Sign in or sign up with the same email address the invite was sent to.

• "This invitation was sent to X, but you're signed in as Y": sign out, then sign in as X.
• "Invitation Expired": ask your admin to send a new invite from Settings → Team members.
• "This invitation has already been used": the invite was accepted. Just sign in.

"Your account is already part of another organisation"

One Sevastack account belongs to exactly one organisation, and there is no organisation switcher. To join a second NGO, get invited on a different email address, or write to support@sevastack.in.

Signing up

• "User with this email already exists": use Sign in instead.
• "Too many signup attempts. Please try again later.": wait an hour.
• "Verify your email address before creating an organization.": enter the code from your email first.