Donation receipts, 80G and receipt numbers

80G receipt or general receipt?

A donation gets an 80G receipt only when all of these are true. Otherwise it gets a general receipt, and a banner on the dashboard tells you.

1. It is not a foreign (FCRA) donation.
2. It is marked tax-deductible (80G).
3. Your 80G / Section 354 URN is filled in Settings → NGO profile, and the donation date is inside its valid-from / valid-to dates.
4. The amount is at or above the 80G minimum set in Settings → Donation receipts.

Cash donations above ₹2,000 are always general receipts (section 80G(5D)).

Receipt numbers

Format: PREFIX/FY/00001, for example ABC/2526/00001. The number is given when the donation is verified and is never reused, even after a void.

• Set the prefix in Settings → Donation receipts (up to 10 characters). In-kind receipts use a separate prefix (default <prefix>-GIK).
• Moving from another system? Use "Continue receipt numbering from previous system" in Settings → NGO profile.
• "Renaming now would restart receipt numbering at 00001...": you cannot change the prefix or short code mid-year once receipts exist. Change it at the start of the next financial year.

Donor didn't receive the receipt

1. Open the donation and check the donor has a correct email ("Donor does not have an email address" means none is saved).
2. Click Send. If it was already sent you see "Receipt already emailed to X on DATE"; click Send again.
3. Check Settings → Alerts & reminders: if "Email receipts and payslips" is paused, receipts are created but not emailed.
4. "Cannot deliver ... address is suppressed": the address bounced or marked us as spam before. Ask the donor for another address, or contact support to unblock it.
5. "This receipt is being emailed right now. Check again in a minute."
6. Ask the donor to check Spam. Receipts are also copied to your organisation's email.

You can always download the PDF from the donation and send it yourself.

Automatic sending

The "Auto-send receipt email" switch in Settings → Donation receipts only affects online gateway donations. Donations recorded or verified by staff always email the donor if an email exists.

Receipt QR / verify page

The QR on each receipt opens a verify page showing "Verified Donation Receipt", "Cancelled receipt" (voided) or "Receipt not valid" (not yet verified).

WhatsApp receipts

Sent only when WhatsApp is enabled in Settings → Integrations, a receipt template is chosen, and the donor has a phone number. The template needs 4 variables: name, amount, project, organisation. If any of this is missing, no WhatsApp is sent and no error is shown.