Emails not arriving, paused email and your sending domain

Check in this order

1. Is email paused? Settings → Alerts & reminders has two switches: one for audience email (broadcasts, greetings) and one for "Email receipts and payslips". While receipts are paused they are still created, and you can download and send them yourself.
2. Is the address right? Open the donor/employee and check the email.
3. Is the address blocked? "Cannot deliver ... address is suppressed" means it bounced or marked us as spam before.
   • Hard bounce or spam complaint: blocked permanently.
   • Soft bounce (full mailbox, temporary error): blocked for 30 days, but receipts and login codes still go through.
   • Only Sevastack support can unblock an address. Report it with the email address.
4. Did they unsubscribe? Unsubscribing stops broadcasts and greetings. It never stops receipts, payslips or login codes.
5. Spam folder. Ask the recipient to check Spam/Promotions and mark the email "Not spam".

Every receipt is also copied to your organisation's email address.

Send from your own domain

Settings → Email (Growth plan and above): "Custom email domain requires the Growth plan or higher."

• Add the DNS records shown at your domain provider, then verify.
• Gmail, Yahoo and other free mailbox addresses cannot be used as a sending domain.
• A domain already used by another organisation is refused.
• Alternatively, connect your own SMTP server on the same page.

WhatsApp messages not sent

"WhatsApp not enabled. Configure in Settings → Integrations." Connect your WhatsApp provider there and use an approved template ("Template not found or not approved." means the template is not approved yet).